Hello AINAA User 
Thank you so much for choosing AINAA Beauty . we’re truly grateful to have you as part of our glowing community 
Before you complete your shopping experience, here’s a quick guide to our policies to make sure everything runs smoothly and confidently for you 
Refund Policy
We truly hope you’ll love every AINAA Beauty product you receive.
However, if there’s any issue such as a damaged, defective, or wrong item, don’t worry!
Just reach out to us within 7 days of receiving your parcel, and our team will help you with a replacement or refund.
To start a refund request, kindly contact us at 011-2087 7964 with your order number, reason, and a clear photo (if applicable).
Please note:
- Items must be returned in their original condition and packaging.
- Shipping fees are non-refundable.
We appreciate your understanding and support always
Privacy Policy
Your privacy and trust mean everything to us
All personal details shared on our website are used only to process your orders, arrange delivery, and provide customer support.
AINAA Beauty will never share or sell your information to anyone else.
We keep your data safe, secure, and confidential at all times.
By shopping with us, you agree to our privacy practices.
For any questions, feel free to contact us at 011-2087 7964 — we’ll be happy to assist you anytime
Shipping & Return Policy
We pack every order with love 
and aim to ship within 1 working day after payment confirmation.
Estimated delivery time:
- 1–3 working days within West Malaysia
- 3–5 working days for East Malaysia
- 5–10 working days for international orders
Once your parcel is on the way, we’ll share a tracking number via email or WhatsApp so you can keep track of it easily.
If you receive a damaged or wrong item, please contact us within 7 days so we can replace it.
Returns are accepted only for these cases, and items must be unused and in original packaging.
Return shipping is covered by the customer, unless it’s our mistake 
Business Address & Contact Details
AINAA BEAUTY
No 2, Jalan Ahmad, Tanjung Agas,
84000 Muar, Johor, Malaysia.
WhatsApp: 011-2087 7964
Email: vawventure@gmail.com
Website: https://ainaabeautyofficials.com
Instagram: @ainaa.lisaarina
TikTok: @ainaabeautyofficials
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